The Tourism Graduate Performance on Employer Satisfaction through Soft Skill and Career Choice as Mediation: A Case Study of Tourism Industry in Dili Timor Leste.
Keywords:
Employer Satisfaction, Soft Skill, Career Choice
Abstract
This study explores employer satisfaction with tourism graduates’ performance and examines the interplay between graduate performance, soft skills, career choice, and employer satisfaction. A quantitative descriptive method was applied, using survey questionnaires to gather data from 30 employers (directors, department heads, HR representatives) in Dili, Timor-Leste. Data analysis conducted using SMART PLS 4.0. Hypothesis testing demonstrated that graduate performance does not directly affect employer satisfaction (H1) but strongly impacts soft skills development (H2). In turn, there is a substantial correlation between soft skills and employer satisfaction (H3). While career choice does not mediate the association between graduate performance and employer happiness (H4), soft skills do, serving as a vital bridge between performance and satisfaction (H5). These results provided educators, legislators, and industry stakeholders practical advice on how to modify training programs and curriculum to satisfy the ever-changing demands of the travel and tourism industry. Employers and the larger tourist sector will ultimately gain from graduates' increased ability to adapt to workplace needs through the development of soft skills like creativity and leadership
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References
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2025-10-03
How to Cite
Pereira, E., da Silva, M. E., Sarmento, B., de Oliveira Gama, G. and de Carvalho Soares, J. (2025) “The Tourism Graduate Performance on Employer Satisfaction through Soft Skill and Career Choice as Mediation: A Case Study of Tourism Industry in Dili Timor Leste.”, Timor Leste Journal of Business and Management, 7, pp. 55-72. doi: 10.51703/bm.v7i0.192.
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